Privacy Policy

Last Updated: September 2026

JanSev is a digital civic platform operated as an initiative of DEMOCRACYLIFE ASSOCIATION. We respect your privacy and are committed to protecting the information you provide while using our platform.

1. Information We Collect

Depending on the services you use, JanSev may collect information such as your name, mobile number, email address, location or area information, profile details, complaint details and information submitted by you.

2. How We Use Your Information

• To create and manage your JanSev account.
• To process civic complaints and requests.
• To connect citizens with relevant local representatives.
• To provide platform notifications and updates.
• To improve the JanSev platform and user experience.

3. Public Information

Information submitted for public civic purposes may be displayed publicly where appropriate. Users should avoid submitting sensitive personal information in public complaint descriptions.

4. Data Security

We take reasonable measures to protect user information against unauthorized access, misuse, alteration or disclosure.

5. Third-Party Services

JanSev may use third-party services for payment processing, hosting, communication, analytics or other platform functionality. Such services may have their own privacy policies.

6. Contact

For privacy-related questions or requests, please contact the JanSev / DEMOCRACYLIFE ASSOCIATION administration.